FAQ

What payment methods do you accept? We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
What currency are your prices in? All prices on our Site are listed in British Pounds (GBP).
Is it safe to enter my card details on your website? Yes. All payments are processed through secure, PCI-DSS compliant payment gateways. We never collect, retain, or have access to your full card number at any point.
I made a mistake on my order — can I change it? Please contact us as soon as possible at Contact@velzar.shop. If your order hasn't been dispatched yet, we'll do our best to amend it.

Where do you ship to? We currently ship to addresses within the United Kingdom.
How long will my order take to arrive? Orders are processed within 1–3 business days and delivered within 4–5 business days after dispatch, for an overall estimated delivery time of 5–8 business days.
How much does shipping cost? Shipping costs are calculated at checkout based on your delivery address and order size. Any charges will be shown clearly before you complete your purchase.
Can I track my order? Yes. Once your order is dispatched, you'll receive an email with tracking information.
My order hasn't arrived yet — what should I do? If your order hasn't arrived within the estimated delivery window, please contact us at Contact@velzar.shop with your order number and we'll investigate with the courier.

What is your return policy? You have 30 days from the date of delivery to return an item, provided it's unused and in its original packaging. See our Return & Refund Policy for full details.
How do I start a return? Email us at Contact@velzar.shop with your order number and reason for return, and we'll send you return instructions.
How long do refunds take? Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method.
Can I cancel my order? Yes, as long as it hasn't been dispatched yet. Contact us as soon as possible at Contact@velzar.shop to request a cancellation.
Who pays for return shipping? If the return is due to our error (wrong or faulty item), we cover return shipping. If it's due to a change of mind, the customer covers return shipping costs.

What kind of products do you sell? We offer a curated range of high-quality products. Material and product composition are listed on each product page.
Are your products genuine and new? Yes. Every product we sell is 100% genuine and brand new. We do not sell counterfeit, refurbished, or grey-market goods.
Do your products come with a warranty? Yes, our products come with full manufacturer warranty coverage against manufacturing defects. See our Warranty & Replacement Policy for details.
My item arrived faulty — what do I do? Please contact us within 48 hours of delivery at Contact@velzar.shop with photos of the issue, and we'll arrange a replacement, repair, or refund.
Are your products safe for children? Some items contain small parts (such as clasps, beads, or fastenings) and may pose a choking hazard to young children; these are not intended for children under 3 years unless stated otherwise. Certain metals may cause allergic reactions in those with sensitivities — material composition is listed on each product page.
Will my products wear or tarnish over time? Materials can naturally show wear over time with exposure to air, moisture, or chemicals. This is normal wear and not a manufacturing defect. We recommend storing pieces in a dry place and keeping them clear of harsh environments.

Do I need an account to place an order? No, you can check out as a guest. However, creating an account lets you track orders and check out faster in future.
How can I contact customer support? You can reach us by email at Contact@velzar.shop, by phone at +44 7456 089373, or via our Contact Us page. We're available Monday–Friday 9:00 AM–10:00 PM GMT and Saturday 9:00 AM–6:00 PM GMT.
Do you have a physical store? No, VELZAR operates exclusively online at velzar.shop.
Can't find the answer you're looking for? Contact Us — we're happy to help.