FAQ

Welcome to the VELZAR FAQ page! Here you'll find answers to the most common questions about our products, orders, shipping, returns, and safety standards. If you need further assistance, please reach out to our customer support team.

General & Orders

What is VELZAR?

VELZAR is a UK-based online retailer specializing in high-quality, safe, and engaging kids' toys, playsets, and learning games.

How do I place an order?

Simply browse our products, select your items, and click "Add to Cart." Once you are ready, proceed to checkout where you can enter your delivery address and choose your payment method.

Will I receive an order confirmation?

Yes. As soon as your payment is processed, an automated order confirmation email containing your order details will be sent to the email address provided at checkout.

Can I modify or cancel my order after placing it?

You can request a cancellation or change free of charge before your order is dispatched. Please email us at Contact@velzar.shop as quickly as possible with your order number. Once dispatched, orders cannot be cancelled, but you can return the item under our 30-day Return Policy.

Product Safety & Quality

Are your toys genuine and new?

Yes. Every product sold on VELZAR is 100% genuine, brand new, and sourced through legitimate UK distribution channels. We do not sell used, refurbished, or counterfeit goods.

Are your toys safe for children?

Child safety is our highest priority. All toys sold on VELZAR strictly comply with UK safety standards, including the Toys (Safety) Regulations 2011 and UK CA / CE marking requirements. Materials are non-toxic and BPA-free.

Where can I find age suitability guidelines?

Age recommendations and safety warnings are clearly stated on individual product pages and packaging. Toys containing small parts carry choking hazard warnings and are strictly not suitable for children under 3 years of age.

Shipping & Delivery

Where do you deliver?

We ship across the United Kingdom. (Please refer to our Shipping Policy for full delivery details and regions).

How long does delivery take?

Orders are processed within 1–3 business days. Delivery times typically range between 2–5 business days depending on the shipping method selected at checkout.

How can I track my order?

Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your parcel.

Payments & Security

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Is my payment information secure?

Yes. Our checkout processes transactions using 256-bit SSL encryption and PCI-DSS compliant payment gateways. We never store your full payment card details.

Returns, Refunds & Warranty

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unworn, and in their original packaging with all tags attached.

How do I start a return?

Email us at Contact@velzar.shop with your order number and reason for return. Our team will provide instructions and the return address within 1–2 business days.

Do your products come with a warranty?

Yes. All products sold on VELZAR carry manufacturer warranty coverage against defects in materials and workmanship. If your item arrives broken or develops a fault, contact us for a free replacement or full refund.

Contact Us

If you have any further questions, please reach out to us:

VELZAR Trading name of VELZAR LTD

Email: Contact@velzar.shop
Phone: +44 7456 089373
Address: UNIT 20 C94 WITHWORTH HOUSE 28 CHARLES STREET, STOCKPORT, MANCHESTER, UNITED KINGDOM SK1 3JR
Business Hours:
- Mon–Fri: 9:00 AM–10:00 PM GMT
- Saturday: 9:00 AM–6:00 PM GMT