Warranty & Replacement Policy

At VELZAR, we stand behind the quality of every product we sell. This policy explains our warranty coverage and how to request a replacement.

1. Manufacturer Warranty

All products sold on VELZAR come with full manufacturer warranty coverage against defects in materials and workmanship, in line with the terms provided by the original manufacturer. This warranty covers issues such as:

  • Faulty clasps, fastenings, or components

  • Defects in material, plating, or finish

  • Structural failure due to a manufacturing fault

2. What Is Not Covered

This warranty does not cover:

  • General wear and tear from normal use, including natural tarnishing or aging of materials over time

  • Damage caused by exposure to water, chemicals, or extreme conditions

  • Damage caused by misuse, neglect, or accidents

  • Products that have been altered, modified, or repaired by anyone other than us

3. Warranty Period

Our warranty covers manufacturing defects identified within 30 days of delivery. If a defect is identified within this period, please contact us to arrange a replacement or repair.

4. How to Make a Warranty Claim

To make a warranty claim, please email us at Contact@velzar.shop with:

  • Your order number

  • A description of the defect

  • Clear photos showing the issue

Our team will review your claim and respond within 1–2 business days with next steps.

5. Replacement Process

If your claim is approved, we will offer one of the following at no additional cost to you:

  • A free replacement of the same item (subject to availability)

  • A repair, where reasonably possible

  • A full refund, if a replacement or repair is not possible

Please see our Return & Refund Policy for information on how refunds are processed.

6. Returning the Faulty Item

In most cases, we may ask you to return the faulty item to us before a replacement is issued. Where this applies, we will cover the cost of return shipping for confirmed warranty claims.

7. Statutory Rights

This Warranty & Replacement Policy is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015, which entitles you to a repair, replacement, or refund for goods that are faulty, not as described, or not of satisfactory quality.

8. Contact Us

For any questions about warranty claims or replacements, please contact us:

VELZAR Trading name of VELZAR LTD

  • Email: Contact@velzar.shop

  • Phone: +44 7456 089373

  • Address: UNIT 20 C94 WITHWORTH HOUSE 28 CHARLES STREET, STOCKPORT, MANCHESTER, UNITED KINGDOM SK1 3JR

  • Business Hours:

    • Mon–Fri: 9:00 AM–10:00 PM GMT

    • Saturday: 9:00 AM–6:00 PM GMT